Client Care & Complaints Policy

Members of Chambers, their clerks and other support staff pride themselves on providing a first class service to lay clients and solicitors. However, we recognise that issues can arise which lay clients or solicitors may wish to raise as complaints or concerns. We operate a clear procedure and aim to deal with complaints or concerns efficiently.

Any client or solicitor who wishes to raise a complaint may do so directly with the barrister concerned, the Senior Clerk (Steve McCrone) or the Head of Chambers. Our full complaints procedure may be downloaded here.

If a client is unhappy with the outcome of their complaint to Chambers, they may take their complaint to the Legal Ombudsman. The Ombudsman can only investigate a complaint after it has been investigated by Chambers, or eight weeks have passed since the complaint was made to Chambers. Generally, the Legal Ombudsman will investigate a complaint made within six months of the conclusion on Chambers’ complaints process and one year of act/omission, or one year of when it became known to the client.

The Legal Ombudsman may be contacted at:

Legal Ombudsman
P O Box 6806
Wolverhampton WV1 9WJ

Telephone: 0300 555 0333

If calling from abroad: +44 121 245 3050

Email: enquiries@legalombudsman.org.uk

Web: www.legalombudsman.org.uk

If further information about our procedure is required, please contact Steve McCrone or Rob Andrews (Head of Finance and Operations).